Residential Cleaning Services
Commercial Cleaning Services
FREQUENTLY ASKED QUESTION’S
We hope that you find the answer to your question on this page. If not, please don’t hesitate to get in contact with us.
Can I reschedule an appointment I have arranged with you?
Yes, this is possible. Nonetheless, please endeavour to provide us with at least 24 hours’ notice. To discuss the issue with a member of our team, call 0203 621 3938.
What cleaning products can you provide yourself?
We routinely use the latest products for optimum effectiveness. Our Antiviral Sanitisation, for example, relies on certified virucides with proven, lab-tested results. You can learn much more about our own stock of products if you read the individual service pages on our site.
Will I have to provide the cleaning equipment?
No, at Cleaning Central we will supply and use all of our own equipment, even for our intricate End of Tenancy and One-off Deep Cleaning services.
Would any of your services require me to put down a deposit?
In most instances, no. We only insist on deposits for large jobs worth at least £400.
What if I’m dissatisfied with your service?
We thoroughly train and prepare our staff to guard against instances of customer dissatisfaction. However, if there are times where we fall short, we urge you to let us know as soon as possible. We will investigate the situation and see how and where we can offer a suitable remedy.
Are your processes disruptive?
This will depend on the services that you’ve booked us for. Rest assured that we will work as swiftly and as quietly as possible, but it may be best to book us when you know you won’t be in the property.
Will you move any furniture yourself?
If you’ve booked us for a service that requires the furniture out of the space, i.e. Hard Floor Cleaning, we kindly ask that you ensure this yourself before our arrival.
Are your services protected by guarantee?
Our End of Tenancy and Deep Cleaning services come with a 72-hour quality guarantee. This means that, if you have any issues with the quality of service we have provided, you can request a re-clean within 72 hours (3 days) after the original clean took place.